We accept returns within 15 days of delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, with all tags attached and in the original packaging. Proof of purchase is also required.

To request a return, please contact us at info@avelapro.com.

Once your return request has been approved, we will provide a return shipping label and instructions for returning the item. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, please contact us at info@avelapro.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and arrange a resolution.

Non-Returnable Items

We do not accept returns for certain types of goods, including perishable products, custom-made or personalized items, personal care products, hazardous materials, flammable liquids, and gases.

Sale items and gift cards are also non-returnable.

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, we recommend returning the original item first. Once the return has been approved, you may place a new order for the replacement item.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery, for any reason and without providing a justification.

Returned items must be unused, unworn, in their original condition, with all tags attached and in the original packaging. Proof of purchase is required.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at info@avelapro.com.